Dictionary

Understanding how to manage the transition of changes and the capacity of a system to change. Recommended steps: identify the change (be specific, What); identify the […]

This tool uses a hierarchical structure for data collection in order to determine the major sources of variation. How to create it: Identify factors that either […]

A graphical tool used to monitor the variation of a process over time, and separate special cause variation from common cause variation. You can get answers […]

A formal, controlled document that explains how the subject process will be controlled. A Control Plan documents what to monitor, who will monitor, how to detect, […]

“COPQ consists of those costs which are generated as a result of producing defective material. This cost includes the cost involved in fulfilling the gap between […]

The degree to which paired data show a tendency to vary together. Use correlation to see if there is a linear relationship between “paired” data. You […]

Who is our customer? It needs to be identified, categorized and prioritized. Internal customer (e.g. employees, business leader, team member, other departments); external customer (e.g. service […]

Understanding what the customer values and is willing to pay for. The Voice of the Customer helps you to: Determine what customers care about ; set […]

The daily management system is a series of methods and practices which aims to build a sustained culture of problem solving and improvement. It consist of […]

Simple data analysis of mean, median, mode, variance and standard deviation. Quantitative representation of a data set. Identification of opportunity areas. Data that can be used […]

“An acronym for Design Failure Modes and Effects Analysis. A tool used to assess the risk inherent to a design process or product and develop an […]

“Define: to aid in scoping the project Measure: to create common understanding of the process Analyze: to evaluate where variation is entering the process via inputs. […]