Yes, change management is complex and much of the time is difficult to manage. Changing people’s mindset, habits or culture is very difficult. You need to be aware of the change curve and the fact that it takes time to implement change, so don’t rush it as this could cause even more problems. It takes time for people to digest new ideas. The change plan needs to be clear and to show what you want to achieve, how, who will be involved and what the benefit will be. It needs a clear project plan as well as continuous consultation and communication with people. You need to listen to them, understand them and show them a positive attitude, as well as being a role model for them.